Refund Policy

1. Introduction

Auto Engage ("we," "our," or "us") is committed to providing excellent service and customer satisfaction. This Refund Policy explains the terms and conditions for refunds of our subscription services and any related fees.

By purchasing a subscription to Auto Engage, you agree to the refund terms outlined in this policy. We reserve the right to modify this policy at any time, with changes becoming effective immediately upon posting.

2. General Refund Terms

2.1 Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you are not completely satisfied with our service within the first 14 days of your subscription, you may request a full refund.

2.2 Eligibility Requirements

To be eligible for a refund, you must meet the following criteria:

• • Request the refund within 14 days of your initial subscription date
• • Have an active, paid subscription (free trials are not eligible for refunds)
• • Provide a valid reason for the refund request
• • Not have violated our Terms of Service
• • Not have exceeded reasonable usage limits during the refund period

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at replypilot.co@gmail.com
2. Include your account email address and subscription details
3. Provide a brief explanation of why you're requesting a refund
4. Allow 2-3 business days for our team to review your request

3.2 Refund Processing Time

Once your refund is approved:

• • Refunds are typically processed within 5-10 business days
• • The refund will be issued to the original payment method used
• • You will receive an email confirmation when the refund is processed
• • Your subscription will be cancelled immediately upon refund approval

4. Subscription-Specific Terms

4.1 Monthly Subscriptions

Monthly subscriptions are eligible for the 14-day money-back guarantee. After the 14-day period, monthly subscriptions are non-refundable, but you can cancel at any time to stop future billing.

4.2 Annual Subscriptions

Annual subscriptions are eligible for the 14-day money-back guarantee. After the 14-day period, annual subscriptions may be eligible for a prorated refund based on unused months, subject to review.

4.3 Free Trials

Free trials are not eligible for refunds as no payment is collected. You can cancel your free trial at any time before it converts to a paid subscription.

5. Non-Refundable Items

The following items are not eligible for refunds:

• • Subscriptions cancelled after the 14-day money-back guarantee period
• • Free trial periods (no payment collected)
• • Accounts that have violated our Terms of Service
• • Excessive usage or abuse of our services
• • Third-party fees or charges (payment processing fees, etc.)
• • Custom development or consulting services

6. Special Circumstances

6.1 Technical Issues

If you experience technical issues that prevent you from using our service effectively, we will work with you to resolve the issues. If we cannot resolve the problems within a reasonable time, you may be eligible for a refund or credit.

6.2 Service Discontinuation

If we discontinue a service that you have paid for, we will provide a prorated refund for the unused portion of your subscription period.

6.3 Billing Errors

If you believe you have been charged in error, please contact our support team immediately. We will investigate and correct any billing errors promptly.

7. Contact Information

If you have any questions about our refund policy or need to request a refund, please contact us:

8. Policy Updates

We may update this refund policy from time to time. When we make changes, we will:

• • Update the "Last updated" date at the top of this policy
• • Notify existing customers of significant changes via email
• • Post the updated policy on our website

Your continued use of our service after any changes to this policy constitutes acceptance of the updated terms.